Adoption is not a launch number, it is a curve. Week one the desk answered under half of what came in because it deferred anything it was not certain about. Deferring is what made the curve go up.
The number an agent actually feels. A 34-minute wait to hear anything at all is the reason agents stop asking and start guessing — and guessing is what produces the files compliance has to clean up.
When a broker edits or rejects a drafted answer, the correction is written to the ledger and folded back into the Source Library. Agents can see the error rate. A system that hides its mistakes does not get trusted twice.
Rated by the agent who asked, after the fact. Not a self-assessed confidence score — the desk does not get to grade its own work.
The desk is deliberately narrow. Where the answer is settled by a form, a statute or a Circa policy, it answers. Where the answer turns on judgment about a specific client, it drafts and hands to a broker.